Refund Policy

Last Updated: October 15, 2026

At Belstiloshop, we take great pride in delivering ultra-soft, durable, and premium blankets—including cozy throw blankets, weighted blankets, plush fleece layers, and woven knit throws designed to bring comfort, warmth, and relaxation to your home. We want you to be completely satisfied with every piece you purchase. Because blankets and throws are personal bedding and textile items that require strict hygiene and sanitary handling, we provide a clear, fair, and structured return and refund process for all orders placed on Belstiloshop.us.

Return Window

We offer a 30-day return policy. You have 30 calendar days from the date your blanket shipment is marked as delivered by the carrier to request an authorized return. Return requests submitted after this 30-day period cannot be accepted for returns, exchanges, or refunds.

Return Eligibility Requirements

To qualify for an approved return, your blanket must meet the following strict conditions:

The blanket must be in its original, unwashed, and unused condition.
All original product packaging, including branded ribbon bands, product tags, dust bags, and protective inner sealed polybags, must be intact and included.
Blankets that have been washed, dried, used in bedding setups, dry-cleaned, altered, or scented with perfumes, fresheners, or detergents are strictly non-returnable.
Items must be completely free of lint, fabric pilling, pet hair, snagged yarns, cosmetic marks, stains, and household odors.
You must provide a valid proof of purchase or your original Belstiloshop.us order number.

Non-Returnable Items

The following items cannot be returned or refunded:

Blankets that have been laundered, washed, dried, or visibly used.
Weighted blankets or plush throws removed from their sealed hygienic inner polybags.
Items marked as "Final Sale," clearance items, or limited promotional releases.
Personalized or custom-embroidered blankets.
Gift cards.

How to Initiate a Return

Please follow these steps to begin a return:

Submit a Request: Contact our customer care team by email at support@belstiloshop.us or call +1 812-682-9600. Include your order number, clear photographs showing the unwashed blanket in its original sealed packaging, and the reason for your return.
Receive Authorization: Once verified, our team will issue an official Return Merchandise Authorization (RMA) number along with return packaging instructions and our designated return warehouse address.
Pack and Ship: Securely repack the blanket into its protective plastic sleeve and outer box or heavy-duty mailer to prevent transit moisture, tears, or carton damage. Clearly write the RMA number on the exterior shipping label.

Please note: Items returned without prior written authorization and a valid RMA number will be rejected at our receiving warehouse and returned to sender.

Return Shipping Costs and Restocking Fees

Defective, Damaged, or Incorrect Items: If your order arrives with fabric defects, loose stitching, torn seams, or an incorrect style/color, Belstiloshop covers all return shipping expenses and provides an immediate replacement or full refund at zero additional cost to you.
Customer Remorse Returns: If you change your mind, ordered an incorrect size, or prefer a different color/pattern, the customer is responsible for actual return parcel shipping postage.
Restocking Fee: Due to the manual textile inspection, fabric lint-rolling, and hygienic re-bagging required for returned bedding items, customer remorse returns are subject to a 15% restocking fee, which will be deducted from your total refund amount.

Damaged, Defective, or Incorrect Shipments Upon Arrival

Every blanket is checked for fabric flaws prior to shipping, but unexpected transit issues can occur:

If your package arrives damaged or your blanket has snagged threads, split seams, broken stitching, or transit moisture stains, contact our support team within 48 hours of delivery at support@belstiloshop.us.
Attach clear photographs of the shipping label, exterior packaging, and the specific defective or damaged area.
Our support team will review your submission within 1 to 2 business days and arrange an expedited replacement blanket at no additional charge.

Refund Process and Timelines

Once your returned blanket arrives at our receiving facility, our inspection team will verify within 3 to 5 business days that the item is unwashed, unused, undamaged, and complete with all original packaging:

Approval Notification: You will receive an automated email confirming whether your return has been approved or rejected.
Refund Issuance: Once approved, your refund (minus applicable return postage and the 15% restocking fee for remorse returns) will be credited automatically to your original payment method.
Posting Time: It typically takes 3 to 7 business days for your banking institution or credit card provider to process and post the refund to your statement.

Exchanges

Because blanket inventory moves quickly and selections sell out, we do not process direct exchanges. The fastest way to receive an alternate size, weave, or color is to initiate an authorized return for your original unwashed item. Once approved, you can place a new order on Belstiloshop.us for your preferred blanket.